Ready for Take-off - Error Culture and Learning Organisation
Lecture by
Peter Brandl
Lecture contents
- Blame Culture, GAIN Culture or simply "Cover your Ass".
- Why concealing mistakes is worse than the mistake itself
- Mistake, error, intent - different types of mistakes and strategies to deal with them
Ready for Take-off - Error Culture and Learning Organisation
Positive error culture; welcoming the error as a learning opportunity - fine-sounding words, but mostly nothing but hot air. In reality, blame is sought, responsibility is shifted and mistakes are covered up. And this is exactly where the problem lies: when mistakes are covered up, it is impossible to learn from them. The result: they happen again and again.
When mistakes happen in aviation, people often die. So it's only natural that pilots deal intensively with the topic of error management and "learning from mistakes" - after all, they are affected themselves.
In companies, things are different. Instead of seeing mistakes as learning opportunities, there is often a "cover your ass" culture in which decisions are often made in such a way that the person affected covers his or her own ass - no matter what that means for the system.
This talk is about how to actually develop a more constructive error culture. In aviation, we depend on errors being systematically processed and analysed - and that the findings are available to everyone. Only in this way can we ensure that flying becomes ever safer and more reliable. As a trainer for pilots and cockpit crews, Peter Brandl works with airlines on this important task. The "human factor" has inspired him since the beginning of pilot training.
You can transfer the strategies from pilot and crew training to your company, your team. Because aircraft are controlled by people, just like teams and companies - and therefore it is obvious to transfer the insights from one area to the other! With his exciting lectures, pilot Peter Brandl does just that: he transfers the most exciting stories and the most successful strategies from aviation to business and thus brings your company up to flying height!
It's about much more than just mistakes or quality losses:
How is it that we regularly produce innovative ideas, but someone else takes the credit? How is it that we get stuck in perfectionism while someone else clears the market with a mediocre product? We have to become faster. And you don't get faster with perfectionism. To become faster, we need a different way of dealing with mistakes and failures.
Agility requires adaptability and thus learning. But we can only learn if we are willing to try something out.
Other lectures by Peter Brandl
Hudson River - The art of making tough decisions
Nothing moves forward, no one decides anything. No one takes responsibility. According to various studies, the main problem in many companies is not that the wrong decisions are being made. The biggest problem is that NO decisions are made.
Crash Communikation
Can you communicate? Of course you can! But then why do we so often misunderstand each other? Why do we so often not achieve what we want to achieve? Learn how to break the vicious circle of miscommunication in this lecture by Peter Brandl!
15 seconds head start - Why change management is not enough!
Change management is a topic that is on everyone's lips - and yet most change processes go wrong or at least run out of order. In aviation, change is part of everyday life.
S.T.A.R.T. – Rewrite your Story
Usually the story develops "just like that" - and this is where the problem lies. The result is a narrative quagmire that festers away. Companies should focus on their storytelling, because that is the first thing that comes across to customers and employees.
